Returns & Exchanges
At Bern Helmets, we want to ensure you have the perfect fit and protection for your outdoor adventures. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery provided it is in new, unused condition with original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Pack and Ship
Place the helmet in its original box with all tags attached and drop it off at any authorized carrier location.
Refund Processing
After our warehouse team inspects the returned gear, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing